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Site
Help & FAQ
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Having trouble in finding
the relevant links? Provided below is some guideline to find your way
around plusliner.com :
:::::Navigation Help
:::::Changing
the password
:::::Personal details
:::::Retrieve forgotten password
:::::Points
accumulated
:::::Points redeemed.
:::::Online Reservation
:::::Having
problem with you registration? Click here for guidance.
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Frequently Asked Qusetions
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General Website
& Transaction FAQ
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Q1 : What's all the fuss about
plusliner.com? What's are the benefits offered to people from the public
like myself?
A1 : Previously unavailable before from any of the express coach service
providers throughout Malaysia, plusliner.com offers the public real-time
information on seat availability. Traditionally, passengers would have to
visit the sales counters twice, firstly to purchase a ticket a few
days or even weeks before departure, and secondly on the date of departure
itself. With plusliner.com, you only need to visit us once - which
is on the date of departure. Furthermore, plusliner.com offers a
membership Loyalty Programme which rewards passengers with attractive
discounts and coming soon - other gifts for redemption.
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Q2 : How can I pay for my tickets?
A2 : We currently only offer payments via Maybank2u.com, Maybank Phone
Banking, and by direct
payments at Maybank branches. However, this is limited within Malaysia
only. Other modes of payment, covering a wider range of countries - may be extended
in due time.
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Q3 : Why do you
impose a 10-day minimum period for purchase/reservation of online tickets?
A3 : The 10-day minimum period is imposed to allow us to release your seat
early should you fail to make prompt payment, or decide that you do not
wish to proceed with your journey. This will provide us with ample time to
offer those seats to other customers who wish to confirm their journey
instead.
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Q4 : What happens
if my computer hangs in the middle of a transaction? How can I check and
see if my reservation is completed?
A4 : If your computer hangs or you are abruptly disconnected from the
Internet, once you get back online, try logging-in to the Members Page and
see if there is a pending transaction. Check it thoroughly, and if the
details are correct, then your transaction has been captured by our
system. If this is still
unresolved, you may contact our technical support helpdesk through
email.
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Q5 : How is it
ensured that nobody else can purchase or reserve the same seat as mine?
A5 : Plusliner.com's web transactions were carefully designed to work in
tandem with our application running at the sales counters. Each
reservation made through this website is also viewable by our sales
counters, and treated just like a transaction made at the counter.
However, to ensure your seat isn't given up, please clear payment for your
transaction promptly. A diagram of the system overview is presented below.
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Q6 : Why only 5 seats per trip for
web-based transactions?
A6 : We have set a maximum of only 5 seats per trip for the web, in
anticipation of minimal response from the public to purchase and reserve
from the Internet. However, this limitation can be lifted almost
instantaneously once the demand for web-based transactions increases.
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Q7 : Why is it that sometimes I get a
message stating "Server Unreachable" or something to that
effect?
A7 : As described in the diagram above, this website works in tandem with
our sales counters. Whenever there is a line failure between any of our
counters and our servers - the website will automatically return the
"Server Unreachable" message. This is to ensure that there are
no conflicts between web and sales counter transactions (priority here is
given to the sales counters). This error message should not appear anymore
once the link is up and running again. You will then be presented with the
accurate availability of seats for the trip that you select.
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Q8 : Must I have a Maybank account to
make payments for reservations through the web?
A8 : No. You can make payment for your reservation at any nearest Maybank
branch (within Malaysia only).
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Q9 : I am not too comfortable with making
payments for my web reservations through Maybank2u.com or even banking in
such payments at Maybank branch outlets. Can I make payments at your sales
counters instead?
A9 : Since quite a number of customers have been asking for this option,
we are currently working it. We'll update you once it's ready.
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Loyalty
Programme FAQ
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Q1 : Can you please
explain the reward points system and how it works?
A1 : It's pretty simple and straightforward really. Each Ringgit Malaysia
(RM) or Singapore Dollar (S$) you spend either through this website or
from the sales counters - you will earn loyalty reward points. These
points are then deducted from your total accumulated points when you
redeem them for free tickets or special gifts that are on offer if they
are available. For details on the points ratio, visit our Loyalty
Programme page.
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Q2 : What can I redeem my reward points
for?
A2 : At the moment, we're offering probably the best and most practical
reward available - free tickets! In the future, we may extend this to
other gifts and prizes. We'll let you know if and once this takes place.
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Q3 : Can I directly
utilize my points as "payment" for a free ticket?
A3 : Unfortunately not. For control purposes, you will need to redeem
your points for "Travel Vouchers" first. This can be done at our
sales counters. Simply approach our Customer Service Assistants with your
Membership Card. They'll do the rest.
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Q4 : Is your
Loyalty Programme linked with other programmes available in the market?
A4 : Not at the moment. However, we are open for discussion with other
providers and programme organizers who would like to tie-up with us.
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System FAQ |
Q1 : Who developed
the Plusliner Online Ticketing System for Plusliner Sdn. Bhd.?
A1 : The Plusliner Online Ticketing System - both implemented at the
sales counters, and what you are using now (this website) - was developed
in-house by our very own Systems Engineering Unit. This grants us great
flexibility in making enhancements as and when required.
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Q2 : Can your
system be applied to other bus operators as well?
A2 : The Plusliner Online Ticketing was designed specifically to suit the
operational requirements of Plusliner Sdn. Bhd., for Plusliner and NiCE
express coach services. It is therefore not a "generic"
ticketing system that can be applied directly to other operators, of which
their operational requirements may be very different from ours. In short,
"no". This can only be achieved through customization, which are
gladly willing to discuss with other operators and service providers.
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Q3 : Will you be
extending plusliner.com to mobile devices i.e. WAP?
A3 : We have considered this option during the early stages of software
development, however have put this on hold for the time being until we see
a substantial demand for it from the public.
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| Have your questions gone unanswered? Please
contact
us with your feedback. |
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